789game Privacy Policy — Your Data, Our Responsibility

This Privacy Policy is published by 789game ("the Platform", "we", "us") and applies to all data processing activities associated with your use of the 789game website and all related services accessible through it — including sports betting, live casino, esports betting, poker, Teen Patti, Baccarat, Roulette, and any other features offered now or in the future.

When we refer to "personal data" in this policy, we mean any information that identifies you as an individual, or that could be combined with other information to identify you. This includes your name, mobile number, date of birth, payment details, IP address, device identifiers, and your betting activity on the platform.

789game is the data controller for all personal data collected through the platform — meaning we are responsible for deciding what data is collected, why it is collected, how it is processed, how long it is retained, and how it is protected. This responsibility is one we take seriously, because we understand that Pakistani players are trusting us with genuinely sensitive information whenever they register, deposit, or place a bet.

By creating an account at 789game and accepting our Terms and Conditions, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, please do not register or use the platform.

789game collects personal data through several means — information you provide directly, information generated automatically when you use the platform, and in some cases information received from third-party payment processors. Here is a full breakdown of every category:

789game does not collect any data categories beyond those listed above. We do not collect information about your social media accounts, location beyond IP-level geolocation, or any biometric data. We do not purchase data about you from third-party data brokers.

Your personal data is used by 789game only for the following specific and legitimate purposes:

• Account Management: Creating and maintaining your account, verifying your identity, managing your login credentials, and processing any account changes you request.
• Payment Processing: Enabling deposits from your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card accounts; processing withdrawal requests to your registered payment destination; maintaining transaction records for your account statement and our financial records.
• Service Delivery: Delivering the betting, casino, and gaming services you use on the platform, including calculating odds, settling bets, processing jackpots, and crediting winnings to your balance.
• Security and Fraud Prevention: Monitoring account activity for signs of unauthorised access, identity fraud, payment fraud, bonus abuse, money laundering, and other prohibited activities. This is essential for protecting your account and the integrity of the platform.
• Responsible Gaming: Identifying betting patterns that may indicate problem gambling; acting on voluntary limits, cool-down periods, or self-exclusion requests you have set; proactively reaching out where our responsible gaming monitoring identifies a potential concern.
• Customer Support: Responding to your queries, resolving disputes, processing complaints, and maintaining records of communications for quality assurance and dispute resolution purposes.
• Legal and Regulatory Compliance: Meeting anti-money laundering (AML) record-keeping requirements, responding to lawful requests from authorities, and maintaining records as required by applicable law.
• Platform Improvement: Analysing aggregated usage data to understand how players use the platform, identify technical issues, and guide product development decisions. This analysis is conducted on anonymised or aggregated data wherever possible.
• Marketing Communications: Sending you information about promotions, bonuses, and new features at 789game — but only where you have consented to receive such communications. You can withdraw this consent at any time through your account settings or by contacting support.

789game will not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your consent.

Every data processing activity at 789game is conducted on one of the following legal bases:

• Contractual Necessity: Most data processing is necessary to deliver the service you have contracted with 789game to provide. We cannot operate your account, process your deposits, settle your bets, or pay your withdrawals without processing your registration data, financial data, and transaction records. This is the primary legal basis for the core data processing that makes the platform function.
• Legal Obligation: Certain data processing is required by applicable law — including anti-money laundering requirements, identity verification obligations, and financial record-keeping rules. We process data for these purposes because we are legally required to do so, not because we choose to.
• Legitimate Interests: Some data processing — particularly fraud prevention, security monitoring, platform improvement analytics, and responsible gaming monitoring — is conducted on the basis of 789game's legitimate business interests. In each case, we have assessed that these interests are not overridden by your privacy rights and do not cause disproportionate impact on your data.
• Consent: Marketing communications, the use of non-essential cookies, and any other data processing not covered by the above bases is conducted only with your explicit consent. You have the right to withdraw consent at any time, and doing so will not affect any other aspect of your account or the services you receive.

789game does not sell your personal data to anyone. We do not share it with advertising networks, data brokers, or marketing companies. Your data is shared with third parties only in the following specific and limited circumstances:

• Payment Processing Partners: Your payment details are shared with Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners only to the extent necessary to process your deposit or withdrawal instruction. These partners are regulated financial service providers bound by their own strict data protection and security obligations.
• Identity Verification Services: Where required for KYC (Know Your Customer) verification, your identity document data may be shared with a regulated third-party verification service provider. This is a legal requirement in certain circumstances and is handled under strict data processing agreements.
• Technology and Infrastructure Providers: 789game uses third-party cloud hosting, database, and software services to operate the platform. These providers access data only to deliver the specific technical services contracted, under binding data processing agreements that require them to maintain the same standards as 789game.
• Legal and Regulatory Authorities: We will disclose your data to law enforcement, regulatory bodies, or other competent authorities when required to do so by applicable law, by court order, or by lawful regulatory request. We will notify you of such disclosure where legally permitted to do so.
• Anti-Fraud and AML Networks: In cases of suspected fraud or money laundering, 789game may share relevant data with financial crime prevention services and industry-standard fraud detection networks as required by AML obligations.

In every case where data is shared with a third party, 789game ensures that appropriate data processing agreements, confidentiality obligations, and security standards are in place before any data transfer occurs.

Payment data security receives particular attention at 789game because it is the category of personal data with the highest potential impact if it were to be compromised. The following protections are applied specifically to financial data:

• Card Tokenisation: When you use a Visa or Mastercard for deposits, your full card number is never transmitted to or stored on 789game's servers. The payment is processed directly through our payment gateway partner's PCI-DSS compliant infrastructure, which returns only a secure token to 789game. The token allows future transactions but contains no information from which your card number could be recovered.
• Mobile Wallet Security: Easypaisa and JazzCash wallet numbers are stored in encrypted form and are only ever used to process transactions you have explicitly authorised via your account and OTP confirmation. Your mobile wallet PIN is never requested, collected, or stored by 789game.
• IBFT Bank Details: Bank account numbers and IBAN references used for IBFT withdrawals are stored in encrypted form and used only for withdrawal processing to accounts you have registered and verified.
• Transaction Record Encryption: All financial transaction records in the 789game database are stored with encryption at rest. Database access is strictly role-controlled and logged, with only authorised personnel able to access records in the course of legitimate operational or support tasks.
• Withdrawal Authentication: Every withdrawal request requires confirmation through your account password and an OTP sent to your registered mobile number. This dual-factor authentication means that even if your password were compromised, an attacker could not withdraw funds without also having access to your registered SIM card.

All data transmitted between your device and 789game's servers is protected with 256-bit SSL/TLS encryption — the same standard used by banks and major financial institutions worldwide. The padlock icon in your browser's address bar confirms this encryption is active whenever you are using the 789game platform.

789game uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device when you visit a website. We use cookies for the following purposes:

• Essential Cookies: These cookies are strictly necessary for the platform to function. They maintain your login session so you don't have to re-authenticate on every page, remember your bet slip selections, and keep your account settings in place during your session. These cookies cannot be disabled without preventing the platform from working.
• Security Cookies: Used to protect against cross-site request forgery (CSRF) attacks and other security threats. These are also essential for platform security and cannot be disabled.
• Analytics Cookies: We use these to understand how players navigate the platform — which pages are most visited, how long sessions last, where players encounter difficulties. This data is used in aggregated, anonymised form to guide platform improvements. You can opt out of analytics cookies through your browser settings or device privacy controls.
• Preference Cookies: These remember your platform preferences — such as language settings, display preferences, and notification settings — so you don't need to reset them each visit.

789game does not use third-party advertising or retargeting cookies. You will not be followed around the internet by 789game advertisements based on your betting activity. You can manage cookie settings through your browser's privacy controls. Blocking essential cookies will prevent you from logging in to your account.

789game does not retain personal data longer than necessary. Retention periods are set based on the purpose for which data was collected and any legal obligations that require minimum retention periods:

When data reaches the end of its retention period, it is permanently deleted or irreversibly anonymised. 789game conducts regular data audits to ensure that no category of data is retained beyond its specified period.

As a 789game player, you have the following rights over your personal data. These rights can be exercised by contacting our support team at any time:

789game is strictly an adult platform. It is prohibited for anyone under 18 years of age to register, use the platform, or have any account at 789game. We do not knowingly collect personal data from anyone under the age of 18.

During registration, players are required to provide their date of birth and confirm they are at least 18. Where age verification checks are requested, they are specifically to confirm that no underage players are accessing the service.

If 789game becomes aware that an account has been registered by a person under the age of 18, the account will be immediately suspended, all data associated with it will be deleted (except to the extent that legal obligations require temporary retention for investigation purposes), and any deposits made will be returned through the original payment method.

If you believe a minor is using a 789game account, please contact our support team immediately so we can investigate and act on the report.

789game implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted in transit. The connection is validated with current TLS certificates on every session.
• Encryption at Rest: Personal data and financial records stored in our databases are encrypted at rest. Even in the unlikely event of a database breach, the stored data would not be readable without the encryption keys, which are separately secured.
• Role-Based Access Controls: 789game staff can only access personal data categories directly relevant to their specific job function. Support staff can access account information needed to resolve your query. They cannot access raw financial data beyond what is necessary. Access is logged and audited.
• Two-Factor Withdrawal Authentication: As described in the payment security section, all withdrawals require both your password and an OTP to your registered number, providing a second layer of protection against unauthorised fund access.
• Intrusion Detection and Monitoring: 789game's infrastructure is continuously monitored for unusual access patterns, intrusion attempts, and anomalous activity. Security incidents are responded to by our technical team within defined response time targets.
• Regular Security Review: Our technical infrastructure undergoes regular security reviews. Where vulnerabilities are identified, they are remediated as a priority.

While 789game implements robust security measures, no internet platform can guarantee absolute security against all threats. You also have a role in protecting your account — by keeping your password confidential, not sharing your OTP codes, and logging out of shared devices. If you suspect any unauthorised access to your account, contact support immediately.

789game may update this Privacy Policy from time to time. Changes may be necessary to reflect updates to the platform, changes in applicable data protection law, new data processing activities we introduce, or guidance from regulatory authorities.

When we make changes to this Policy:

• The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent version.
• If the changes are material — meaning they significantly affect how your personal data is processed or your rights under this Policy — we will notify you directly via your registered mobile number or through an in-platform notification.
• For minor clarifications or administrative updates that do not change the substance of how your data is handled, we may update the Policy without direct notification, relying on the updated date as the signal of a change.

Continued use of the 789game platform after a revised Privacy Policy has been published constitutes acceptance of the updated version. If you do not accept the changes, you should stop using the platform and contact support to close your account and request deletion of your data where applicable.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 789game has handled your personal information, please contact us through any of the following channels:

• Live Chat: Available 24/7 through your 789game account dashboard. This is the fastest way to get a response for straightforward data queries.
• Email: support@789game-jit.net — for formal privacy requests, data subject access requests, deletion requests, and complaints. We aim to acknowledge formal requests within 24 hours and resolve them within 30 days.

If you are not satisfied with how 789game has responded to a privacy concern after raising it with us directly, you have the right to escalate the matter through appropriate legal channels available to you. We strongly encourage direct communication first, as most issues can be resolved quickly and to your satisfaction through our support team.

789game takes privacy complaints seriously. Every formal complaint received is logged, investigated by a designated member of our team, and responded to with a clear explanation of the findings and any action taken. We aim to resolve all formal complaints within 5 business days for straightforward cases and within 30 calendar days for complex matters requiring investigation.