Player Help Centre · 789game Pakistan

789game FAQ — Pakistan Players' Most Asked Questions

Everything you want to know about 789game — registration, deposits, withdrawals, cricket betting, Teen Patti, bonuses, account security and more. Find your answer below or use the search to jump straight to it.

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Account & Registration
Visit the Register page and fill in your full name, Pakistan mobile number (03XX format), a unique username, your date of birth, and a password of at least 8 characters. Tick the Terms and Responsible Gaming checkboxes, submit, and enter the OTP sent to your mobile. Done — your 789game account is open. The whole process takes under two minutes and is completely free.
No — registration at 789game is completely free. There is no joining fee, no account setup charge, and no monthly subscription. The only money involved is what you choose to deposit for betting, and even that is in your control with minimum deposits starting from Rs 200.
No. Each player is allowed exactly one 789game account. Creating multiple accounts — even with different mobile numbers — violates the Terms and Conditions and results in all associated accounts being suspended and balances reviewed. If you've forgotten your login details, use the password reset function on the Login page rather than registering again.
You must be at least 18 years old. This is a non-negotiable requirement. You confirm your age at registration and 789game may request age verification documents before processing your first withdrawal. Any account identified as belonging to a player under 18 is suspended immediately and deposits are returned.
Go to the Login page and click "Forgot password?". Enter your registered Pakistan mobile number and 789game will send a reset OTP to it. Enter the OTP, set your new password, and you're back in. The whole reset takes about two minutes. If you no longer have access to your registered mobile number, contact 24/7 live support for manual identity verification.
Changing your registered mobile number requires manual review by the 789game support team — it cannot be changed self-service. Contact support via live chat with your current account details and documentation confirming the new number. This safeguard prevents unauthorised number changes that could expose your account and funds.
Contact the support team via live chat and request permanent account closure. Your balance will be withdrawn to your registered payment method before the account is deleted. Permanent closure is irreversible — a new account can only be opened after a cooling-off period determined by the welfare team. If the reason is gambling-related, we encourage you to consider self-exclusion instead of full closure.
Username changes are permitted once every 90 days. Go to Account Settings after logging in to request a username change. The new username must not already be in use by another player. Your betting history and balance remain fully intact after a username change.
Deposits
789game accepts all major Pakistan payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, Visa, and Mastercard. All deposits are processed in PKR. No currency conversion or hidden exchange rate margin is applied — what you deposit reflects directly in your balance.
Minimum deposits vary by method: Easypaisa and JazzCash — Rs 200; NayaPay and SadaPay — Rs 300; IBFT bank transfer — Rs 1,000; Visa/Mastercard — Rs 500. All minimums are displayed clearly in the Cashier section after login.
Easypaisa and JazzCash deposits are credited instantly — usually within a few seconds of completing the transfer on your wallet. NayaPay and SadaPay are also instant. IBFT bank transfers can take 10–30 minutes depending on your bank. Visa/Mastercard deposits typically process within 5–15 minutes. If a deposit hasn't appeared after the expected time, contact live support with your transaction reference.
789game charges zero deposit fees. Every rupee you deposit reflects in full in your betting balance. Your payment provider (Easypaisa, JazzCash, your bank) may apply their own standard transfer charges — check with them separately. 789game does not add any platform-side deposit fee.
Yes — a bank account is not required. Easypaisa and JazzCash mobile wallets work entirely without a traditional bank account. As long as you have an active wallet on either platform linked to your Pakistan mobile number, you can deposit, play, and withdraw at 789game without ever involving a bank.
Standard maximum deposit limits apply per transaction and per day — specific limits are shown in the Cashier section for each payment method. Players who wish to set their own personal deposit cap lower than the standard maximum can do so through the Responsible Gaming tools in Account Settings. A self-imposed deposit limit can be set as low as Rs 200 per day.
Wait 10 minutes and refresh your balance. If it still hasn't appeared, check that you used the correct payment reference/account number shown in the 789game Cashier. Then contact live support with: your registered mobile number, the Easypaisa transaction ID, the amount sent, and the time of transfer. Our team resolves missing deposit queries within 30 minutes during normal operations.
No. Deposits must be made from a payment method registered in your own name. Third-party deposits are not accepted and may result in the funds being returned and the account flagged for review. This policy protects against fraud and ensures that withdrawals can be processed back to a verified source.
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789game — Pakistan's go-to platform for live casino, cricket betting, and Teen Patti, answering your questions 24/7

Withdrawals
Easypaisa and JazzCash withdrawals are processed in under 2 minutes, 24 hours a day, 7 days a week including public holidays. IBFT bank transfers take 15–60 minutes depending on your bank's processing times. Visa/Mastercard withdrawals take 1–3 business days. All withdrawal requests are initiated immediately upon OTP confirmation.
The minimum withdrawal at 789game is Rs 500 for Easypaisa and JazzCash. For IBFT bank transfer the minimum is Rs 1,000. Visa/Mastercard minimum withdrawal is Rs 1,000. There is no maximum withdrawal limit for verified accounts, though large withdrawals may require additional verification as a standard security measure.
789game charges no withdrawal fees. The amount you request is the amount you receive. Your mobile wallet or bank may apply their own inbound transfer charges — verify this directly with your provider. 789game does not deduct any platform fee from withdrawals.
Common reasons for a withdrawal delay: active bonus wagering requirements not yet completed; pending active bets that haven't settled; a first-time withdrawal requiring identity verification; or a security review triggered by unusual account activity. Check your account status in the Cashier section. If the reason isn't clear, contact live support with your withdrawal reference for an immediate update.
Generally, 789game requires withdrawals to be made back to the same payment method used for the deposit — a standard anti-money-laundering practice. If your original deposit method is no longer available (e.g. a closed account), contact support to arrange an alternative method through the manual verification process.
For most players, the mobile OTP verification at registration is sufficient for routine withdrawals. Additional identity verification (a scan of your CNIC or similar) may be requested before processing your first large withdrawal or if the account has been flagged for a security review. This is a one-time process and once completed, subsequent withdrawals proceed without further documentation.
Easypaisa and JazzCash withdrawals process so quickly (under 2 minutes) that cancellation is generally not possible after OTP confirmation. For IBFT and card withdrawals that are still in a pending state, contact live support immediately — if the transfer has not yet been dispatched, the team can attempt to cancel it. Once funds are dispatched they cannot be recalled.
Sports & Cricket Betting
789game covers cricket (Pakistan international fixtures, PSL, T20 World Cup, IPL), football, kabaddi, tennis, and basketball. Cricket is the flagship sport with the widest market range — match winner, top batsman, top bowler, method of dismissal, over-by-over run totals, player performance specials, and live in-play markets.
Yes — live in-play betting is one of 789game's strongest features. During a live cricket match, odds update ball by ball across dozens of markets. You can bet on the next wicket, the current over run total, whether a boundary will be scored off the next ball, and hundreds of other micro-markets that only exist during live play. Markets are suspended briefly during ball delivery to protect against late information.
The minimum single bet at 789game is Rs 50 on most sports markets. Some in-play micro-markets have a minimum of Rs 100. The minimum is displayed on the bet slip for each market before you confirm. There is no requirement to bet large amounts — 789game is designed for casual Pakistani bettors, not just high-stakes players.
Winning bets are settled using the official match result from the governing body. Settlement typically occurs within 15–30 minutes of the match ending. For live markets, individual bet settlement follows the specific event result (e.g. end of the over for over run totals). Winnings are credited to your 789game balance immediately upon settlement and are available for withdrawal right away.
If a cricket match is abandoned without a result (rain, weather, or other reasons) and no official result is declared by the governing body, all pre-match bets are voided and stakes returned to player balances. For in-play bets, settlement depends on whether the specific market reached its conclusion before play was stopped. The full settlement rules are detailed in the Terms and Conditions.
Yes — 789game offers a Cash Out feature on eligible markets. When a cash-out option is available, you'll see a "Cash Out" button on your active bet in the My Bets section. The cash-out value is calculated in real time based on current in-play odds. Partial cash-out (taking some profit while keeping part of the bet live) is also available on selected markets.
Yes — 789game covers every Pakistan Super League match with pre-match and live in-play markets. PSL is the most popular betting sport on the platform during the tournament window, and markets open weeks before each fixture. Special PSL promotions — enhanced odds, free bet credits, and cashback offers — run throughout the tournament season.
An accumulator (acca) combines multiple selections into one bet — all must win for the bet to pay out, but the odds multiply together, making potential returns much higher. 789game supports accumulators of up to 12 selections across different matches and sports. Minimum bet on an accumulator is Rs 50. The potential payout is shown on the bet slip before you confirm.
Yes — 789game covers kabaddi at the major league and international tournament level. Football (including Pakistan domestic league and international fixtures), tennis, basketball, and volleyball are also available. The sports catalogue is updated seasonally — check the Sports Betting section for the current list of active sports and upcoming fixtures.
789game supports Decimal odds (e.g. 2.50 — multiply your stake by this to get total return including stake), Fractional odds (e.g. 3/2 — profit relative to stake), and American/Moneyline odds (+150 or -200 format). Most Pakistani players find Decimal odds easiest to work with. You can switch your preferred odds format in Account Settings at any time — it changes across all markets instantly.
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789game — from Hunza to Karachi, Pakistani players trust 789game for fair answers and fast support

Casino & Card Games
789game offers a full live casino suite: Teen Patti (Classic, Joker, and Muflis variants), Poker (Texas Hold'em cash tables and tournaments), Baccarat (Standard and Speed), Roulette (European and Lightning), Dragon Tiger, Andar Bahar, and a range of slot games. All live casino games use real dealers streaming in HD.
Live casino games use physical cards and wheels operated by real dealers — the outcome is determined by physical randomness, not an algorithm. RNG (random number generator) slot and virtual games use certified RNG software audited for fairness. The return-to-player (RTP) percentages for RNG games are published in each game's information panel.
Live dealer Teen Patti tables require real money bets as the tables are hosted by real dealers in real time. Selected RNG card game versions are available in demo mode so you can familiarise yourself with the rules and interface before betting real PKR. Demo mode is accessible from the game lobby after login.
Table minimums at 789game are set for casual players: Teen Patti tables start from Rs 100 per hand; Baccarat from Rs 200; Roulette from Rs 50 per number; Poker cash tables from Rs 50 per blind. Higher-stakes tables with larger minimums are also available for players who want them. The minimum bet for each table is displayed in the game lobby.
If your connection drops mid-hand, the game round is completed using the standard rules and any bet already placed is settled normally. For Teen Patti and Baccarat, your placed bet stands and the round result is applied. For Poker, if you're disconnected during a hand you may be auto-folded depending on the connection timeout. Reconnect as quickly as possible to minimise interruptions.
Yes — the full Esports Betting section is available to all registered players alongside the casino. 789game covers PUBG Mobile, CS2 (Counter-Strike 2), Dota 2, League of Legends, and Valorant with pre-match and live in-play markets. Esports betting and casino games run on the same balance — no separate wallet needed.
789game runs scheduled Poker tournaments with fixed buy-ins and guaranteed prize pools in PKR. Register for a tournament from the Poker lobby, pay the buy-in from your balance, and compete from your start stack. Tournaments run at set start times — check the tournament schedule in the Poker section for upcoming events, buy-in amounts, and guaranteed prize pool sizes.
The 789game platform interface is in English. Some live dealer tables feature dealers who speak Urdu or Hindi — these are flagged in the game lobby. The platform is designed to be straightforward enough that language barriers are minimal, but if you have a specific language request for table selection, contact support and they can advise on currently active tables.
Bonuses & Promotions
789game offers a welcome bonus on your first deposit — the current offer and exact percentage is shown on the Register page and in the Promotions section after login. The welcome bonus is credited automatically to your account on your first qualifying deposit. No bonus code is needed.
A wagering requirement (also called a rollover or playthrough) means you need to bet a certain multiple of the bonus amount before it can be withdrawn as cash. For example, a Rs 500 bonus with 10x wagering means you need to place Rs 5,000 in qualifying bets before the bonus converts to withdrawable cash. Your progress is tracked in the Bonuses section of your account and updates in real time as you bet.
No — different games contribute different percentages to wagering requirements. Sports bets typically contribute 100%, slots contribute 100%, but table games like Baccarat and Roulette often contribute at a reduced rate (commonly 10–20%) due to their lower house edge. The exact contribution rates for each game category are shown in the full bonus Terms and Conditions for each promotion.
Yes — you can forfeit an active bonus at any time through the Bonuses section in Account Settings. Forfeiting removes the bonus and any associated winnings generated from it. Your original deposited funds (minus any amounts already wagered) are returned to your balance. If you prefer not to receive bonuses at all, you can opt out of bonus offers in Account Settings.
Yes — 789game runs regular promotions for existing players: weekly reload bonuses, PSL season specials, cashback offers on losing streaks, free bet credits, and referral bonuses when your invited friends make their first deposit. All active promotions are visible in the Promotions section after login. Players who have opted out of marketing communications need to check manually.
Your unique referral code is available in Account Settings. When a friend registers at 789game using your code and makes their first qualifying deposit, both you and your friend receive a bonus credit. The exact bonus amounts are shown in the Referral section of your account. There is no limit on how many friends you can refer, and each successful referral triggers a bonus independently.
Welcome bonuses are credited automatically on qualifying first deposits. If it hasn't appeared, check: that your deposit met the minimum qualifying amount shown in the promotion terms; that you haven't opted out of bonuses in Account Settings; and that your account is fully verified. If all conditions are met and the bonus still hasn't appeared within 15 minutes, contact live support with your deposit reference.
Account Security
789game uses 256-bit SSL encryption on all connections, OTP mobile verification for login and withdrawals, suspicious login detection that locks accounts after repeated failed attempts, and session timeout for inactive sessions. Every withdrawal requires a separate OTP — even after successful login — so your balance is protected even if your password is compromised.
Never. 789game staff cannot see your password and will never ask you to share it — not through live chat, SMS, email, or any other channel. If anyone claiming to be from 789game requests your password, it is not us. Refuse immediately, change your password, and report it to genuine 789game support via the official live chat on this website.
Change your password immediately via Account Settings. Then contact 789game live support and report the unrecognised login with the date and time from your login history. Our security team will review account activity, check for unauthorised transactions, and take appropriate action to secure your account. Act quickly — the sooner you report, the more effectively we can respond.
Yes — your recent login history (date, time, and device type for each session) is available in Account Settings under Security. We recommend checking it periodically, especially if you've recently used a shared or public device to log in to 789game.
Yes. All personal data is stored encrypted. 789game does not store full card numbers — card payments are processed through certified payment gateways that handle sensitive data separately. Mobile wallet transactions do not pass card-level details through 789game's systems. The full data handling policy is detailed in the Privacy Policy.
OTP-based two-factor authentication is already built into the 789game withdrawal process — every withdrawal requires a fresh OTP to your registered mobile number. You can also enable OTP verification on login via Account Settings → Security. When enabled, every new login session from an unrecognised device requires OTP confirmation before access is granted.
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789game — Poker, Teen Patti, live casino and cricket betting, with answers to every question right here

Responsible Gaming
789game offers: deposit limits (daily/weekly/monthly), loss limits (daily/weekly/monthly), session time limits with reality check notifications, cool-down periods (24 hours/7 days/30 days), self-exclusion (6 months/1 year/5 years/permanent), and permanent account closure. All tools are available free of charge in Account Settings or instantly via live support.
Go to Account Settings → Responsible Gaming and select Self-Exclusion. Choose your exclusion period (6 months, 1 year, 5 years, or permanent). Confirm the selection and your account is locked immediately. Alternatively, contact live support and they will activate self-exclusion on your account within minutes — no lengthy explanation required. Read the full Responsible Gaming page for details.
Yes — deposit limits can be set at any time, including before you make your first deposit. This is the recommended approach: decide what you can comfortably afford to spend per month before you start, set that as your monthly deposit limit, and it will be in place from the very beginning. Log in to Account Settings → Responsible Gaming to set it up.
No — once a cool-down period is activated it runs its full course regardless of any request to end it early. This deliberate design protects you from impulsive decisions reversing the tool's effectiveness. Your balance is safe during the break and your account will be fully accessible when the cool-down expires. You can set a new cool-down or self-exclusion at any time to extend the break.
Contact 789game live support or email support@789game-jit.net and describe your concern. Our welfare team handles third-party reports confidentially, reviews the flagged account for patterns consistent with the reported behaviour, and takes appropriate action within our responsible gaming framework. We cannot share account details with third parties but we take all such reports seriously and act on them.
Your balance is completely safe during self-exclusion. It cannot be accessed or bet with during the exclusion period, but it is fully preserved. Any outstanding bets at the time of exclusion are settled normally. When your self-exclusion period expires, you can withdraw your full balance or extend the exclusion. 789game does not use, deduct from, or reduce your balance during self-exclusion.
Still haven't found your answer?

Our 24/7 support team handles every query — from missing deposits to account security. Live chat is the fastest channel, with most queries resolved in under 10 minutes. Or email us at support@789game-jit.net


Understanding 789game — A Complete Guide for New Pakistani Players

789game is Pakistan's leading online sports betting and casino platform, built specifically for Pakistani players. Everything — from the currency (PKR) to the payment methods (Easypaisa, JazzCash) to the games (cricket betting, PSL markets, Teen Patti, Poker) — is designed around what Pakistani players actually want, rather than being a generic international platform that happens to accept Pakistani users.

The FAQ above covers the most frequently asked questions from 789game players, but the platform itself is built to be straightforward enough that most players rarely need to consult it. A standard 789game session — log in, check PSL odds, place a bet, watch live, collect winnings, withdraw to Easypaisa — involves zero friction and zero questions if everything goes normally. The FAQ exists for the exceptional situations: a deposit that takes longer than expected, a question about how a bonus works, or uncertainty about a rule.

For new players, the three most important things to know about 789game are: registration is free and takes under two minutes, deposits via Easypaisa or JazzCash are instant and fee-free from Rs 200, and withdrawals back to those wallets take under two minutes any time of day. That combination — immediate access, local payment methods, fast cash out — is what makes 789game genuinely different from platforms that serve Pakistan as an afterthought.

Cricket betting at 789game deserves specific mention because it is where the platform excels most visibly. The PSL is covered with pre-match and live in-play markets from the tournament draw to the final. Test match cricket, ODIs, and T20 internationals involving Pakistan are all covered with deep market selections. The in-play experience during a live cricket match — ball-by-ball odds updating, micro-markets on the current delivery, cash-out options on multi-game accumulators — is designed for fans who actually watch the game, not just casual punters.

The responsible gaming tools described in the FAQ above are not a checkbox exercise — they are real, working tools that activate instantly. If you're ever concerned about your betting, the deposit limit tool is the right first step. Set it before you feel the need for it. That's exactly when it's most useful.

If there's a question you think should be in the 789game FAQ but isn't here, contact our support team and tell us. We update this page regularly based on what real players are asking. Every question in the FAQ above came from a real Pakistani player — someone who wanted a clear, direct answer and didn't get one easily enough from the general platform text. That's what this page is for.

Tip for new players: The fastest way to get comfortable with 789game is to make a small first deposit (Rs 200 via Easypaisa), explore the platform without pressure, and place your first bet on a sport you know well. The learning curve is genuinely shallow — most players feel at home within the first session.

The 789game Difference — Built for Pakistan

Six reasons this FAQ page exists in the first place — because there's a lot to know and play here

Easypaisa & JazzCash First
789game was built with Pakistani mobile wallets as the primary payment method. Deposits from Rs 200, instant credit, withdrawals under 2 minutes back to your wallet — the cashier is as straightforward as a mobile transfer between friends.
Deepest PSL Cricket Markets
No Pakistani betting platform covers the PSL with more depth. Ball-by-ball live markets, player specials, and tournament winner markets open weeks before play begins. Cricket fans who actually watch the game will find markets that match how they think about the sport.
Teen Patti & Poker in PKR
Live Teen Patti tables with real dealers run 24/7 from minimums that Pakistani casual players can enjoy. Poker cash tables and tournaments run on the same balance as your sports bets — no separate casino wallet to manage.
Security That Works for Pakistan
OTP-based login and withdrawal verification using your Pakistan mobile number. 256-bit SSL encryption. Suspicious activity detection. Your balance is protected by multiple layers — not just a password that could theoretically be guessed.
Esports Betting — PUBG Mobile & CS2
Pakistan has a large and growing esports community. 789game covers PUBG Mobile, CS2, Dota 2, and Valorant with the same quality of live in-play markets it provides for cricket. Your first esports bet is one login away.
Real 24/7 Human Support
The 789game support team is available every hour of every day — not a chatbot. Queries about missing deposits, bet settlement disputes, and responsible gaming tools are handled by real agents who can see your account and act on it immediately.

Your Questions Answered — Now Time to Play

Still have a question not covered here? Our 24/7 support team is one click away. Or if you're ready — register free in 90 seconds and start betting on the next PSL match in PKR.